Home appliance repair in Ticino
Statistics ROYAL of the last few years of our repair business:
List of items covered by our repair service and those excluded:
- PC, MAC, Tablet and Smartphone
- Small Household Appliances, Tools and Utensils
- Sewing machines
- DIY and Toys
- DIY and Equipment
- Photo, Video, TV, Audio Equipment
- [...]
- Coffee machines
- Microwave
- Printers (mechanics, components, etc.)
- Washing machines, dishwashers, fridges and similar sized appliances
How it works:
1) Initial contact
Make contact to make an appointment.
Bring the item to the shop: at Via G. Bertoli 6 in Novaggio.
We also ask you to download, print and fill in the repair authorisation form, and to hand it over signed upon delivery of the object.
Together, we will make a brief preliminary assessment of the repairability of the object and provide an initial cost estimate.
Should you decide to entrust us with the repair, we will take the item into custody and transfer it to the workshop. Due to the high volume of requests, unless you choose the express option, the repair time is approximately 2-3 weeks.
2) Analysis and identification of the problem
The first phase involves the disassembly and technical analysis of the object, with the aim of identifying the cause of the fault.
To cover the costs of this phase, provision has been made for a a fee of 50 CHF, regardless of the complexity of the object or the type of problem encountered.
3) Repair and collection of the item
Once the problem has been identified, if the repair is a matter of a few minutes and/or only requires spare parts that we have in stock, we proceed with the repair without consulting you and at no further cost to you. You will then be able to pick up the item at the venue (or receive it by post, if you bear the shipping costs).
4) In the event of complications
If, on the other hand, the problem takes a long time to be resolved, spare parts must be ordered or if it cannot be repaired with the spare parts available to us, we will contact you by phone or email to understand if/how you want to proceed and what costs are involved.
Article in the Lugano Magazine:
Enquiry into Patti Chiari (CSR):
Article on the Shopping Exchange:
What is your successful %?
Based on actual statistics gathered from over a thousand items that have passed through our workshop or been repaired at ACSI’s Repair Cafés across Ticino, the success rate is around 75%.
The average duration of a repair is 40 minutes, at an average cost of 60 CHF.
What sort of devices do you repair?
- Easy-to-transport household appliances
- Tools and Equipment
- Sewing machines
- DIY and Toys
- DIY and Equipment
- Photography equipment,
- Video, TV, Audio
- PC, Mac, Tablet
- Smartphone
- […]
However, we do NOT repair:
- Coffee machines
- Microwave
- Printers (mechanics, components, etc.)
How does the device registration process work?
To arrange a repair, book an appointment via the contact page and bring the item to the shop. At the shop, we carry out a brief preliminary assessment and provide an initial cost estimate; if you decide to go ahead, the item is taken to the workshop.
The first stage involves a technical analysis to identify the cause of the fault.
If the item cannot be repaired immediately and quickly, if it takes longer, if parts need to be ordered, or if the item cannot be repaired with the spare parts available, we will contact you by telephone or email to discuss whether it is worth proceeding with the repair or not.
How much does the diagnosis/troubleshooting cost?
The first stage involves dismantling the item and carrying out a technical analysis of it, in order to identify the cause of the fault. This stage involves a a fee of 50 CHF, regardless of the complexity of the item or the nature of the problem encountered. If the repair takes just a few minutes or requires only parts that we have in stock, we carry it out straight away, at no extra cost and without any further contact.
Otherwise, we will get in touch with you to provide an estimate of the costs involved, so that you can decide whether or not to go ahead with the repair.
What if the repair costs too much?
If the cost of the repair proves to be too high, you are free to decide not to go ahead with it.
In that case, it will still be payable just the 50 CHF fee for dismantling and technical analysis, which is necessary to identify the cause of the fault.
How long does it take to repair a device?
Unless you choose the express option (2–3 working days), repair times are approximately 2–3 weeks.
But realistically, it’s more like 7–10 working days.
Can I post the device?
Do you offer a warranty on the repair?
To combat planned obsolescence and rampant consumerism, we offer affordable repair prices.
Unless you buy our “warranty” package”, we do not offer a warranty on repairs: the items supplied are generally second-hand and may show signs of wear and tear or develop unforeseeable faults at a later date.
Furthermore, we have no control over the condition of the item after it has been returned.
We are, however, committed to carrying out every job with the utmost care and professionalism. Our results speak for themselves.
Is it possible to request a home repair?
For large household appliances, such as washing machines, dishwashers, fridges and TVs, we do not generally offer home repair services, as most customers are not willing to bear the costs involved in transporting the appliance to our workshop along with all the necessary equipment.
However, if you are prepared to bear these costs (at least 200 CHF + travel expenses), it is possible to arrange a home visit.
Get in touch for a free repair estimate, we usually respond within 48h:
"If it cannot be reduced, reused, repaired, rebuilt, restored, resold, recycled or biodegraded, then it should be reconsidered, or withdrawn from the market."
